Service Plan

I agreed to a service Plan in July 2017, when I called in September 2017 to understand when I can service my vehicle etc, I was told that I do not have a service plan, even though I have received statements stating that my debit order will change due tot he Service plan. This then is never activated. I have been trying since 28 September to get this matter finalised with more than 15 emails and telephone calls, only to be ignored. My vehicle has now passed it's major service km of 60,000 and I am running the risk of driving a vehichle that needs a service and damaging my vehicle which would not be covered by the service plan. Between Liquid Capital and Wesbank each company keep blaming the other. I need resolution.