Service not being authorised-dissapointed

T****031408 Good day

After having taking out a service plan with 360 plus ,i am disappointed with the lack of customer service received.

I called 360 plus twice in the last 3 weeks,i spoke to Pearl (I know she is just doing her job) She advised that I am late for my service and thus 360 plus will not pay.

I cannot understand why was no communication given to me as q reminder in the form of an email or SMS to notify me to go in for my service.

Premiums were happily deducted from my account every month without fail.

I have been a loyal customer for approximately 3 years.never has my debit order returned unpaid.

I do not have the funds to pay for my service,it is costly which is why we take out such plans to assist us.

I refuse to allow this regardless of what a contract states,prior communication should have been given to me.

I request that I either be refunded all premiums deducted in the last 12 months or that my service plan be authorised.

Looking forward to a favourable response.

Regards Zaheer