BH
Brandon H

1 reviews | Active since Dec 2017

15 Feb 2018, 10:02

Service claim rejected

I purchased the service plan with the reasoning that it will assist me with budgeting for my car services. The cost of the package was my least concern. I regularly take the car for a service at the OEM service centre. This year I accumulated more km’s than I would normally do. When I wanted to book the car for the service it had already 110 000 kms. The next service should be the 105 000kms, 5 000kms over the regular service interval, and I was told that the claim will be refused. Yes, it is as stated in the conditions of the contract and is the responsibility of the owner to ensure regular services… But it is a service plan and not a warrantee or guarantee…so why should I lose the opportunity to service the car…it is something that I am paying for. It's like a savings plan...uh. I am not claiming for any damage or loses that was caused by my negligence. Together with this, I also took out the extended warrantee that would obviously lapse as well, so I am forced to cancel this as well… Plan number: LIQ****048405.

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