Served with Liquid Lies and still no REFUND

Like so many I too suffered financially because of the Covid-19 Pandemic that has hit our s****s.

My company being unable to operate informed us that we the employees will not be receiving a salary and so it was for April, May and June 2020 when my car was up for a service I did not receive an income.

I spoke to a agent who advised that it would be ion best interest to rather terminate my plan.

I knew my car had to be serviced and I took a chance and called Liquid Capital. I spoke to a Boniswa Thusi who advised me if I am able to pay R1408,47 to reinstate the policy and thereafter was advised to book my car in for the Service. I paid R1450 which I borrowed.

I took my car on the 7 July 2020 for its Service to Renault Tygervalley Service Centre. I was advised by the Sales Assistant a few hours later that they are struggling with Liquid Capital to confirm payment of the service to be done.

Briony Dorrington (Collections Administrator) contacted me to inform me that the policy should not have been reinstated and that she cannot see how it was done and said she would call me back with feedback. I had to pay for the service with extra money I had to borrow.

I asked Briony to please ensure that I get the R1450 back as I borrowed it. When I spoke to her days later I was informed by her that the money would refunded to me but then before the end of the day a email came through saying they wont refund me.

Now another matter still pending where I called in the 6 July 2020 and tehe person who answered (male) was extremely rude has yet to be addressed. Weeks later still no feedback and all Briony had to say when I called her is "I am sorry..."

I DO NOT THINK THIS IS CUSTOMER SERVICE AT ALL!

Briony Dorrington when will the refund be processed as I have given you weeks and a few emails later THERE ARE STILL NO REPLIES NOR CALL from your side. WE are now at the 22 July 2020.

PATHETIC SERVICE from a company who seems to smear over the doings of their agents by not addressing issues.

I am sorry to think that Boniswa Thusi's service to should be enveloped by Briony Dorrington's POOR CUSTOMER and then has Snr Position as well.

Will you answer me now Mrs Dorrington???