Sales call left me confused for days

About two weeks ago I traded in my bakkie for a Sandero finance on my previous vehicle and the new one were both via MFC- I had a service plan taken up with MFC with the previous vehicle and they covered my previous services with no hassles,impressed with that service I asked MFC to refer me again to the same company. Liquid Capital gave me a call today regarding a service plan (I'm not sure if this is an MFC referral) but according to the sales agent this monthly amount will be billed to my MFC installment, Okay so I'm fine with that. Now what confused me is now, the sales lady mentioned something about if there was an existing policy before and I cancelled while I had paid for the month then I would be refunded- if my previous service plan was referred by MFC is it not via Liquid Capital or is it a recent affiliation? I asked the lady and she transferred me to Zimisele at Client Services who said she couldn't pick up anything using my ID no or my previous reg no. 2nd confusion- The sales lady said I'd be covered for two services and then went on to mention that LC would cover the 60 000 service and the 75 000 service, and then later she said I would be covered for two years. I didn't understand that properly so I asked Zimisele to explain LC's product to me since I don't think I understood the sales lady properly, she then said she couldn't because there are various products and she wouldn't know which one I've taken up as the policy was not yet written up... now I'm worried that if there are various products why was I not informed of the various products and only offered 1. I'm really unsettled with my choice of taking up the policy cause I really feel insufficiently informed about what exactly I'm covered for, like this happened less than an hour ago and I'm already feeling like canceling the policy. I hardly ever complain but I feel extremely uncomfortable paying for something I'm not sure about, Zimisele was telling me to call them a month later but I would have by then sealed the deal with payment for something she cant explain to me? I've never had a call leaving me so confused in my life. Can someone please give me a call and explain to me what the heck is happening with the policy I've taken- the sales lady even promised sending me her no via sms and I still havent recieved it, the only sms I've recieved is a " congratulations on accepting your Service Plan" and the amount LC will be deducting. And I'm not "Mrs" I'm "Miss" Gumede.