TL
Tshepo L
1 reviews | Active since Jan 2016
17 Feb 2025, 09:53
***** Sale and Horrible Service
I asked for a call recording, and I received an email containing a false statement. The agent who sold me the policy did not disclose the waiting period, and you are refusing to send me the recording.
Helpful (0)
Replies (3)0
Replies (3)
LiquidCapital's replyOfficial
17 Feb 2025, 09:58Hello Tshepo Lehola,
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and take action promptly to enhance your future experience.
Expect a call from us shortly to assist you further.
Warm regards,
The LiquidCapital Team
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and take action promptly to enhance your future experience.
Expect a call from us shortly to assist you further.
Warm regards,
The LiquidCapital Team
LiquidCapital's reply17 Feb 2025, 09:58
Official
Hello Tshepo Lehola,
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and take action promptly to enhance your future experience.
Expect a call from us shortly to assist you further.
Warm regards,
The LiquidCapital Team
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and take action promptly to enhance your future experience.
Expect a call from us shortly to assist you further.
Warm regards,
The LiquidCapital Team
TL
Tshepo L's updateReviewer Update
19 Feb 2025, 11:51What is your turn around time for you to get back to us? Or are you trying to cook up some excuse? To be clear, we want to hear the call so we can confirm the waiting period presented by the agent. I remember him telling me that our next service is covered and did not say we must first pay an X amount of times.
TL
Tshepo L's update19 Feb 2025, 11:51
Reviewer Update
What is your turn around time for you to get back to us? Or are you trying to cook up some excuse? To be clear, we want to hear the call so we can confirm the waiting period presented by the agent. I remember him telling me that our next service is covered and did not say we must first pay an X amount of times.
LiquidCapital's replyOfficial
20 Feb 2025, 12:42Hello Tshepo Lehola,
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Kindly note we currently investigating your query, and once feedback is available we'll advise.
Warm regards,
The LiquidCapital Team
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Kindly note we currently investigating your query, and once feedback is available we'll advise.
Warm regards,
The LiquidCapital Team
LiquidCapital's reply20 Feb 2025, 12:42
Official
Hello Tshepo Lehola,
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Kindly note we currently investigating your query, and once feedback is available we'll advise.
Warm regards,
The LiquidCapital Team
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Kindly note we currently investigating your query, and once feedback is available we'll advise.
Warm regards,
The LiquidCapital Team