RUDE CONSULTANT lesego Ndlovu

I called in today requesting for the policy document for my service plan. i spoke to Lesego Ndlovu, worse experience ever.

First of all as a customer , i believe that i have a right to know what the plan entails before the first premium hence i was requesting the documents. So the consultant did say that she is going to request the policy docs to be sent to me but it’s going to be anytime within 30 days . i thereafter decided to cancel the plan, she just said “no problem “ and went silent on the phone for a moment which left me clueless cause i’m thinking maybe there is some information that i need to get , like confirmation of cancellation or terms and conditions . okay fine she just said i’ll receive an sms as had sent the request through , to whom or which department i don’t know then i asked for her name so that i can rate the service as it’s customer care line i called, she said No you can’t “ this is not sales department “ with an attitude.

if there was a option to rate zero. , i was going to. i don’t have a problem with liquid capital , i was happy when i took the plan but the service i got today was bad , i don’t know if maybe it was the fact that i was cancelling and the main reason i’m cancelling it’s because of the fact that i need something to read and understand before i start paying. she is bad consultant and need to be train on how to treat customers well