*********** customers

<p>This is now the third time I request assistance on this matter and still no joy, even spoke to the consultant by the name of Kayra and she told me I should lodge a complain with their company but with the dealership. How can I complain to the dealership whereas the service plan is the one that decline the claim?</p> <p>I have a complain to lodge about my service plan from liquid capital. They refused to pay for the service that was due for 90000 mileage and the cars mileage is 84764. Their reason is that the car should have been brought in September which I didn't because it was not showing the message for service and again the 15000 mileage was still underway. The car was showing that I should take it for service in about +-5500 km. Is only now that is showing that is due for service and they said they can't do it because the service date has passed.</p> <p> </p> <p>My problem here is that if they wanted the car specifically in September they should have stressed it that its suppose to come on that date so that I get the message clear. The other reason why I didn't bother to take the car before it shows the message of service was that in 2015 I saw this message for service due soon and the dealership said to me liquid capital can't take it until it shows that the car now need service and then I waited. So I'm surprised why now is a different story. Is it another way of ripping people off their money. Please I need Assistance in this matter.</p> <p> </p>