Repeated claim rejections and poor transparency

I have had ongoing problems with this service plan due to poor internal tracking and repeated claim rejections on technicalities that should not be the customer’s responsibility.

I purchased the plan from the dealership when I bought my vehicle to cover two scheduled services. The first service was initially declined and only approved after a lengthy and frustrating dispute. I am now facing the exact same issue with the second service.

Despite servicing my vehicle on time and according to the manufacturer’s requirements, I am repeatedly told there is a policy or system issue. Their records incorrectly indicate that a service was missed, which is simply not true.

The experience has been extremely frustrating. There is a clear pattern of delays, refusals, and changing explanations, making it unnecessarily difficult to claim for benefits I have already paid for.

To make matters worse, when I requested a copy of the policy document and the agreement I signed, I was told these could not be provided. Being expected to comply with policy terms that are not made available is unacceptable.

Based on my experience, I would not recommend this service plan to anyone looking for reliable cover or transparent service.