reinstate my policy

I had a service plan from October 2016 ,I requested my policy to be cancelled. I never received no cancellation confirmation but the debit was still going off my account , 2 days before service I found out my policy was actually cancelled but I was still continuously making payments. I called in requesting the policy to be reinstated I was told that cant be done , I need to take a new policy. After complaining to my finance house they now suddenly can reinstate my policy . the consultant that called to let me know was being rude (THULISILE) .

this consultant was forcing me to say that I received cancellation confirmation via email which I didn't. ZERO ****S WERE GIVEN about my actual problem...

I wasn't informed properly about the terms & conditions of the cancellation. I was ****** of the chance to make an informed decision.

im highly disappointed