refusing to pay for my car service

I am so disappointed with Liquid Capital. I took my car to the dealership this morning to get serviced only to get called that liquid capital rejected my claim for not bringing it in last year (yearly service) even though I was not driving my car "covid" it did not reach the 45000Kms until now hence I took it. I asked if I was supposed to know if my car does not reach the service Km's how was I supposed to know I needed to take it in for yearly service? I asked for the contract that I signed to show I am liable for not knowing this and they cannot provide it. I WOULD REALLY LOVE TO SEE WHERE I SIGNED FOR THIS because I am pretty sure I would remember to take my car for service so I dont forfeit a service that I pay for.

my car is till at the dealership not being serviced yet I pay for the service plan..

This is really horrible service. I called this morning at 8:30 and waited for Mpho to call me back till not 10:30 I called back only to be told THEY WILL NOT PAY.