1 reviews | Active since Sept 2020
Refund
On the 28th February i sent my sister to do a car service for me but she was informed that i don't have a service plan. I called Liquid capital because Amanda from Hyundai roodepoort confirmed that i have no cover. Liquid capital consultant also confirmed that i have no cover. I then paid R4635.00 . On the 29th February 2024 i went to Hyundai to understand why they are saying there is no policy but they have recommended company to me and suddenly there was policy but i missed premium apparently. Amanda called liquid capital and i spoke to 3 consultants cas***-V1d4L5 including Boniswa, Phale , don't remember other consultants names. they informed me to pay the missed premium and hyundai will send them the quote and it will be authorised and hyundai will refund the premium. So the consultant spoke to Amanda as well and advise her on the forms she needs to fill in and documents that are required from me to process the refund, i left everything as per discussed, later on the 29th Feb receive a call from Amanda's manager saying that Liquid capital don't want to authorize my car service. I called liquid capital again, requesting call recordings because Ombuds requested information in order to assist me with my complaint, Mpho then said that there is no need for that because she will assist me, she sent me indemnity form and asked me to sent other 5 documents, i sent all of them. Today i followed up on my refund, i am being told that i will be given AMH of R3567.79 Instead of R4635.00 that i've paid and i need to agree. guys i want my money please. It's not my fault that your consultant didn't do the job properly. now I'm suffering because of someone incompetency. I want my money. Please
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and take action promptly to enhance your future experience.
Expect a call from us shortly to assist you further.
Warm regards,
LiquidCapital Team
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and take action promptly to enhance your future experience.
Expect a call from us shortly to assist you further.
Warm regards,
LiquidCapital Team
If you are not refusing with call recordings, why you have not sent them to me, it's been it's almost a month and nothing.
Refund was supposed to be done on the 29 February untill Hyundai' informed me that you are refusing to authorise it and your explanation is that no one called you for authorisation from Hyundai they are lying, that is on your call recordings that I'm still waiting for. So everytime I speak to new consultant I will wait another 21 days, how many 21 days will I wait till you decide to refund me?
If you are not refusing with call recordings, why you have not sent them to me, it's been it's almost a month and nothing.
Refund was supposed to be done on the 29 February untill Hyundai' informed me that you are refusing to authorise it and your explanation is that no one called you for authorisation from Hyundai they are lying, that is on your call recordings that I'm still waiting for. So everytime I speak to new consultant I will wait another 21 days, how many 21 days will I wait till you decide to refund me?