Refund

After contact with LiquidCapital I requested for refunds for service policy because I used the policy once while I paid in advance for two services, they mentioned that they will not cover my 65 000 KM service. the question is how because I only used the policy once and I paid in advance. So Liquidcapital is telling me that over R4000 paid in advance went into the pit ? I asked for refund but they disapprove even though I paid in advance. I want my refund money back. You will pay me back my money. This is a wake up call that Liquid capital is running a **** business. The service received from Tiisetso Ramugadi was not so pleasing as well; from our conversations she presented herself as someone with no emotional intelligence yet she is in customer care. Moreover the service received from her and management is very poor. Management needs to intervene and resolve this matter because this is like *****ing from me. I want my money back.