Refund

I sent them an email to cancel my policy. Sure, I got the confirmation of receipt. 13 working days went by and no communication from them about my refund. I did a follow up and that's when they initiated the refund process, 13 working days after. I now have to wait 21 more working days like I was the one who was suppose to initiate the refund process.

I have taken 3 separate services plans with them in the last 2-3 years. I have never missed a payment. I don't understand what kind of customer service is this.