Recordings of my conversation with sales person

"For quality assurance purposes" this call is recorded... I'm awaiting to listen to my initial recording of the day I took up the service plan. My first complain was on 2 June 2020, and again on 5 June 2020 but still no response.

I took on the plan with the understanding that I will take my motor vehicle in at 60,000km but now upon booking it I'm getting a different tune.