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megangood M

1 reviews | Active since Jan 2017

14 Jun 2024, 17:53

Rather save your money in your account don't take their service plan

I had a Kia Rio which I took a cover with liquid capital after the end of the 45000km that came with the car,all the time the 3 years end I would renew that's how I trusted them. I just had a 3 tear contract which started in Aug 2023 1st service was going to be at 165000 or Aug2024 Unfortunately I was involved in a car accident and the car was written off in May 2024 before i could use the service,I informed them immediately yoh I have paid a total of R4167 they did inform me that there will be a penalty to cancel I'm shocked that the penalty is 60% of the money I paid ,I did plan to have an accident Unfortunately I no longer have a car how can you penalize me 60% this is a reap off I will never take your service again,you have lost me as a customer,to everyone considering taking thier cover rather save your money in your own account otherwise they will **** you of your hard earned money😡😡

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Replies (1)
LiquidCapital
LiquidCapital's reply18 Jun 2024, 08:08
Official
Hello Megan
 
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement. 
 
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience. 
 
Expect a call from us to assist you further.
 
Warm regards, 
LiquidCapital Team