POOR, VEEY POOR SERVICE

I sent an email below to customer service and complaints, no one bothered to respond to me. I hope they will be this slow when approaching my bank account

Good day,

Some time in July, I spoke to one of your salespeople to find out if you can offer me something affordable for my maintenance plan. She made a good presentation and we agreed on a 2 year plan.

Things went south when you went behind my back and added made a deal with the finance company. I then requested that this be cancelled. After a long 3 months, cancellation happened. I must say this affected me financially as MFC had to restructure the deal, and that comes at a cost,to me.

I am again now puzzled to receive the attached welcome pack. 1. What is this about? 2. Who okayed it? 3. Who gave you permission to offer this cover?

I am highly frustrated, can someone call me to explain this to me?

Regards Walter Mashishi

Can someone here have the decency to have a look at my issue?