Poor service from liquid Capital

Today I had the most horrific and unprofessional experince with liquid capital. How can you send me a text saying "Dear Customer, YourcustomerQueryCAS-............ has been resolved.Thank you, LiquidCapital Customer Service Team". Then after waiting 2hrs at a tyre dealership when I call you to tell you I'm still waiting for authorisation you tell me the claim has been declined. Why didnt you tell me for that two hrs I was waiting for it? Why didnt siyanda/ziyanda tell me before. How come Ferreira knows what Siyanda doesnt know?

I feel sorry that I didnt listen to people who warned me about Liquid Capital before.