Poor service

I was involved in an accident in February the 3rd (2020) at the same time my car was due for a 30 000km service. So my car went in for repairs and when it came back on March we entered lock down.

I took my car in for a service on 22 June 2020 and my dealer told me they cant claim from Liquid Capital because the 30000km policy has lapsed in Feb.

I contacted liquid capital to ask for a goodwill and I had to send in proof that I was in an accident. I have been calling time and time again trying to get feedback and consultants do not respond to emails or provide any feedback. They keep saying they have escalated the matter for two days now.

My car has been at the dealer since then and the service I have received from liquid capital has been appalling! The quality of the consultants is so poor and they take too long to respond to queries. It's a no brainers if I was in an accident and it was lock down there is no way I could have taken my car in for a service.