POOR SERVICE DELIVERY

This is the most useless company to have motor insurances with. I have a maintenance plan with them for my Kia Sorento. The rear shocks need to be replaced as indicated by an authorised tyre specialist. There are only one dealership in Pretoria that can conduct shock tests and issue a report. This dealership test machine hard drive packed-up and they ordered one from Germany, so they have write a letter indicating that the shocks needs to be replaced, but Liquid Capital maintenance authorisations department refuse to approve the claim because they want a formal report from a machine. They also DO NOT HAVE the guts to speak to you as the client as they only speak to service dealers. But they are fast to sell you maintenance plans and whatever plan BUT HEY ARE USELESS TO SUPPORT YOU AS THE CLIENT WHEN YOU NEED THEM!!!!