Poor service!!!!!

I'm so disappointed and disturbed by the treatment that I received from one of your consultants today.. I was loyal and paid my installments without fail, never have I missed any payments and I have hardly replaced major parts but when it was time to replace my car parts your consultant is giving me a run around. Since Wednesday Renault dealership in Ballito has been trying to get authorization to get my car parts replaced and there's no response. The pictures were taken, the email were sent with pictures, today I was asked to come in again for pictures, spent about 2 hours in the store and still no authorization. I finally got frustrated and I called customer service... Yooooh this guy Clinton Sagathaveh was so rude to me.. I don't know maybe it's because I'm a female so he felt entitled to be rude to me, he said my brakes would not be replaced because there's nothing wrong with them and yet at the service parts store they said they needed to be replaced... I also needed to replace the battery and wiper blades but he said he knew nothing about that and yet I personally saw the emails together with pictures and invoices sent to him. My contract is coming to an end on Monday the 15th now I don't know if his delaying the process so that my authorization can't be done until it is too late. Now I'm not gonna keep quiet about this, will write a review on Hello Peter about how rude your staff is and about how unreliable your company is... I will not extend my maintenance plan with you as you have shown clearly that you care less about your customers. This is my case number AMH***4. Your service really sucks... Please train your staff on customer service because wow, Clinton is so rude..