Poor service and bad attitude

Good day

on the 27 of June 2018, I took my car for service at VW Bryanston, and gave them my policy details of my maintenance plan with Liquid Capital, so when the service advisor called Liquid capital he was told that I do not have a policy with liquid capital, then later told my cover will start on the 27 of July 2018, meantime my policy has been running since January 2018.

So I decided to give them a call (liquid capital) on the same day 27 June to clarify the matter, I spoke to a lady called Andile Majola she then confirmed my policy cover for major components will kick in from 27 July 2018, she then requested a picture of my license disc, I asked Rama (VW Service technician) to send it to her (Andile) I gave her a call again to check if she received it, she said no, next day 28 June, I spoke to her again, she sent me a claim form to fill in for a refund, and requested bank statements id copy etc, I sent all of that to her on the 28 of June.

She then confirmed receiving the picture of my car's license disc but not the rest of the documents, 10 July, I followed up via an email, she claimed not to have received the documents I sent, I forwarded them again.

13 July I followed up, no response again, 17 July no response as well, this time I game them a call and was holding for 5 minutes with no one answering the phone. 20 July I sent an email to their customer services till today no response received.

Tuesday 24 July I gave them a call again, transferred 3 times before I could get to Andile, who this time was rude to me and still maintaining not to have received the rest of the documents I sent to her, but the license disc, and this time I forwarded the claim form, id copy and bank statements 2 times she still denied having received them, I got so frustrated and hung up.

all I need is my money I paid for the service