Poor service!

Shocking service from Liquid Capital. I had a query about my service plan so I called the customer care and spoke to Palesa who kindly gave me all the correct information but the matter needed to be escalated. I was promised to get a call back today bearing in mind my car is still standing at Kia due for its service and I’ve yet to hear from them. This will be my first service with them and this is how they treat paying customers? Absolutely shocking!