Poor Service!

Absolutely shocking how this business goes about new clients. I wanted to join from the 1/5/2018 sent my banking details through they confirmed my policy was active and the first payment will be deducted on the 1/5/2018, this never happened.

I called them to tell them this never happened and I want to make an EFT payment I need their banking details. This was never emailed to me.

I called again help on the line for 15 min to have someone answer the phone eventually got through and asked the next consultant if they want my business or not because i'm not having any joy with their service, they ensured that it would be resolved, no feedback.

I then emailed the matter through to your email address and someone send me the banking details, I then made a EFT and send the POP through got no feedback on that.

I then called again got a case number because the status of my account said Cancelled.

I'm really not interested in service with this company called them this morning with the case number after the 5 time of speaking to someone they then said they cant help me I need to speak to the finance department, got put through to a very rude lady who said that they cant help me, the status show cancelled and I will pay a penalty fee of R507.00 cancellation fee, shocking really when I didn't cancel this policy, they did and besides I need the money that I paid back she then said I have to go to the bank and reverse the payments I made as if I did it for my own health...

I can honestly say I've never dealt with such pathetic service in my life!