Poor service

Bought a second hand Kia last year that needs to go for it's yearly servive. According to Kia there is still a active service plan on this car. This is the second time in a maonth that I am trying to retrieve information on policy ***2 . All I need to know if this was transferred to my name according to me a plan like this is linked to the car and not to the owner. Spoke to a lady this morning , and the only replies I get is no , no no and up and above that no managers no supervisors and no team-leaders available. The CEO apparantly not known to her and the secretary does not take calls. I am furious as it seems as they are not willing to assist.