CB
Celeste B
1 reviews | Active since Feb 2020
31 Jul 2024, 10:59
Poor customer service; Ignored for 2 months; Waiting for Refund
I app**** for a new vehicle service plan. The attendant made the start date June 2026 and the end date June 2024 (please explain how this makes any sense), and so I could not claim for my service. This error was only spotted after the policy document was issued.
Since requesting a full refund, I have not heard back from Customer Care, nor the attendant I was mailing, nor the general inbox in over 2 months!
Do not use this company as they are unreliable and have poor post-contract service.
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LiquidCapital's replyOfficial
31 Jul 2024, 11:05Hello Celeste,
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
LiquidCapital Team
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
LiquidCapital Team
LiquidCapital's reply31 Jul 2024, 11:05
Official
Hello Celeste,
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
LiquidCapital Team
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
LiquidCapital Team