Poor Customer Service

Their customer service is very poor i booked my car for 90 000km service and at the dealership i was informed that service plan expired in June, (which i was not aware it expiring)and was advised to call Liquid Capital to request for Goodwill service, I contacted them on Monday and was given a CAS Number and was informed will be given feedback withing 24hrs, on Wednesday i called to get Feedback was informed will be given feedback before the end of the day which did not happen. I called on Thursday morning was informed will be be given feedback by 13:00 which did not happen, At around 15:30 i called to follow up and a lady by the name of Lesego was attending to my CAS she put my call on hold for almost 20min and she was so rude after that not giving me a chance to speak until i ran out of airtime. She did not even have a decency of contacted me after. I have not received feedback with regards to my request for goodwill service.