Poor customer service and support in accessing documentation

Thanks for the quick response (3 calls at 10:00-10:15), I was unfortunately not available but appreciate the quick response.

After escalating to Dilon via mail, I have received policy fulfilment documentation.

I can also log in to the self-service portal, which I assume is linked to the policy fulfilment. I guess hello peter doing the customer service interface it saves some backend development... Regardless, I now have access to my policies and can only now check that the extension policy is overlapping with original policy by 20 000 kms which is exactly what I wanted to avoid before being charged and having a claim put onto the wrong policy. I have a service next week this could really escalate into difficulty if this is not resolved before then.

Will log another customer service query fingers crossed i get this quick response and resolution.

Over a month with no material progress. Promised a cancellation and refund but without proof apart from email hearsay. I was debited another month since this post and can only hope I will not be debited a third time. Can I have my refund as promised please