POOR CUSTOMER SERVICE

Good day, my complaint against Liquid Capital is regarding a maintenance plan which I have taken out with them. I have been misguided into taking this plan. What was initially communicated to me when I was quoted seems to have changed after I finalized. I am extremely upset about this as my car is due to be serviced and I apparently am unable to start using the plan when I was told initially that the plan will be active immediately and I may start using as I have been an existing client of theirs for a few years now. There was also no formal quotation sent to me with the validity etc. I was also quoted incorrectly the second time around, finding this out only when the consultant phones me to finalise the deal. It seems they justed wanted to make their sale. I called Hyundai about this as well and the lady tells me that all customers that were due for services in March and April 2020 were given until June 2020 to bring their vehicles in, however, this was not communicated to me. If it was then there would be no issue today. I urgently need a solution to this problem and I need to be able to take my car for its service before it is overdue.