Poor customer service

I own a Hyundai and my initial service plan was with LiquidCapital. Once this expired I took out another plan. This one has subsequently expired and I took out another service plan. The gentleman who assisted me was very knowledgeable, efficient and friendly. I would rate his service 5 star. There were to queries he could not me with. He said he who transfer me to customer service which he did. Unfortunately I do not recall any names. My first query was when the last premium would be for the current plan, this I was told was July 2024. The second query was about the admin fee for my new policy which I requested to be waivered. He explained that because it was a new policy it could not be done. My point is that I have been a customer for the last 6 years with premiums paid on time except maybe for one time and as I was extending my service plan the admin should be waivered. He repeated the explanation, by which time I was getting irritated. I asked to put through to a senior person who could assist. He was reluctant to do so and told me that this person who give me the same answer. I insisted. I was put through so someone who I did not hear clearly and who did not identify herself or her roll. I told her about 3 times I could not hear her as this was a poor line on her side. She then disconnects the call without saying anything. I expected a call back that did not happen. Next thing I received 2 sms's my query was resolved. This was most certainly not the case. "Dear Customer, YourcustomerQueryCAS-***-S1J1J8has been resolved.Thank you, LiquidCapital Customer Service Team ". I I find this unprofessional and the service unsatisfactory. My query on the admin feel was not resolved. This took place on the 23 February 2020 at approximately 16h15.