NN
Nhlanhla N
1 reviews | Active since Mar 2024
20 Oct 2025, 11:55
Poor Customer Care & Communication
At the heart of customer care, is communication. They failed to notify me that my motor plan expired in March and I only found out at my 105,000 km service on October. This left me facing a huge bill (as it’s a big service) out of my own pocket . They only care about selling you their policies and not retaining and keeping you cared for as a customer.
Instead of taking accountability for their oversight, they told me it’s not their fault “they’re not in the business of informing customers about policies ending”. Their lack of communication is costly and completely unacceptable. Never again.
Helpful (0)
Replies (3)0
Replies (3)
LiquidCapital's replyOfficial
20 Oct 2025, 13:08Hello Nhlanhla Nene
We value your feedback and apologise for the issues you faced.
Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
The LiquidCapital Team
We value your feedback and apologise for the issues you faced.
Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
The LiquidCapital Team
LiquidCapital's reply20 Oct 2025, 13:08
Official
Hello Nhlanhla Nene
We value your feedback and apologise for the issues you faced.
Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
The LiquidCapital Team
We value your feedback and apologise for the issues you faced.
Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
The LiquidCapital Team
NN
Nhlanhla N's updateReviewer Update
20 Oct 2025, 14:07No evidence of the said phone call. If you can prove it then please send the records via my email. No other channel such as email and WhatsApp were used to communicate this.
The reason I opted to cancel what you label as an “extension” is because of your lack of accountability.
The reason I opted to cancel what you label as an “extension” is because of your lack of accountability.
NN
Nhlanhla N's update20 Oct 2025, 14:07
Reviewer Update
No evidence of the said phone call. If you can prove it then please send the records via my email. No other channel such as email and WhatsApp were used to communicate this.
The reason I opted to cancel what you label as an “extension” is because of your lack of accountability.
The reason I opted to cancel what you label as an “extension” is because of your lack of accountability.
NN
Nhlanhla N's updateReviewer Update
31 Oct 2025, 01:44Unfortunately, I won’t take down this review. The recording they sent me is an engagement between me and their consultant who was selling the policy at the time. From minute 18, she explicitly asks for my consent to contact me when my policy is nearing its end so I can renew. I clearly said “yes.”
For context, at no point was I contesting the renewal process. My concern is the lack of communication despite the consultant’s own assurance that I would be notified. These guys have teams that handle renewals but still!!
Even if the plan is “not a fixed-term renewable contract,” the moment Liquid Capital requested my consent to contact me about renewal, and I granted it, they created a reasonable expectation of follow-up. This constitutes legitimate reliance, which is recognised under South African consumer law.
CPA, No. 68 of 2008, my rights as a consumer are clearly protected. Specifically:
My position is therefore legally grounded and I will not take down this review
For context, at no point was I contesting the renewal process. My concern is the lack of communication despite the consultant’s own assurance that I would be notified. These guys have teams that handle renewals but still!!
Even if the plan is “not a fixed-term renewable contract,” the moment Liquid Capital requested my consent to contact me about renewal, and I granted it, they created a reasonable expectation of follow-up. This constitutes legitimate reliance, which is recognised under South African consumer law.
CPA, No. 68 of 2008, my rights as a consumer are clearly protected. Specifically:
- Section 41 prohibits any misleading or deceptive conduct by a supplier, including creating a false impression through statements or omissions.
- Section 48 prevents suppliers from engaging in unfair or unreasonable conduct or applying terms that mislead or create an unfair imbalance of obligations.
- Section 54 grants consumers the right to quality service, which includes proper communication, timely performance, and reasonable notice of any changes affecting service delivery.
- Section 52 allows consumers to seek redress for unfair or negligent conduct that results in financial or other prejudice.
My position is therefore legally grounded and I will not take down this review
NN
Nhlanhla N's update31 Oct 2025, 01:44
Reviewer Update
Unfortunately, I won’t take down this review. The recording they sent me is an engagement between me and their consultant who was selling the policy at the time. From minute 18, she explicitly asks for my consent to contact me when my policy is nearing its end so I can renew. I clearly said “yes.”
For context, at no point was I contesting the renewal process. My concern is the lack of communication despite the consultant’s own assurance that I would be notified. These guys have teams that handle renewals but still!!
Even if the plan is “not a fixed-term renewable contract,” the moment Liquid Capital requested my consent to contact me about renewal, and I granted it, they created a reasonable expectation of follow-up. This constitutes legitimate reliance, which is recognised under South African consumer law.
CPA, No. 68 of 2008, my rights as a consumer are clearly protected. Specifically:
My position is therefore legally grounded and I will not take down this review
For context, at no point was I contesting the renewal process. My concern is the lack of communication despite the consultant’s own assurance that I would be notified. These guys have teams that handle renewals but still!!
Even if the plan is “not a fixed-term renewable contract,” the moment Liquid Capital requested my consent to contact me about renewal, and I granted it, they created a reasonable expectation of follow-up. This constitutes legitimate reliance, which is recognised under South African consumer law.
CPA, No. 68 of 2008, my rights as a consumer are clearly protected. Specifically:
- Section 41 prohibits any misleading or deceptive conduct by a supplier, including creating a false impression through statements or omissions.
- Section 48 prevents suppliers from engaging in unfair or unreasonable conduct or applying terms that mislead or create an unfair imbalance of obligations.
- Section 54 grants consumers the right to quality service, which includes proper communication, timely performance, and reasonable notice of any changes affecting service delivery.
- Section 52 allows consumers to seek redress for unfair or negligent conduct that results in financial or other prejudice.
My position is therefore legally grounded and I will not take down this review