AW
Allerise W
1 reviews | Active since Dec 2023
09 Feb 2024, 11:58
Poor advice
I contacted an agent at the company as my car needed a service way to early for the service plan (I had only made 2 payments). I was told that they cannot do the service even if I pay the next 2 months immediately and then advised that I should cancel the plan rather but only after completing the 4th payment. Being told that I can then get a refund. I paid a total of R2900 and got a refund of R1600. I could have saved more just cancelling the policy - very poor advise given. Fees are ridiculous.
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Replies (3)
LiquidCapital's replyOfficial
09 Feb 2024, 12:19Hello Allerise
We value your feedback and apologize for the issues you faced. Your input is crucial for improvement. Rest assured, we'll investigate your complaint and take action promptly to enhance your future experience. Thank you for reaching out. Warm regards, LiquidCapital Team
We value your feedback and apologize for the issues you faced. Your input is crucial for improvement. Rest assured, we'll investigate your complaint and take action promptly to enhance your future experience. Thank you for reaching out. Warm regards, LiquidCapital Team
LiquidCapital's reply09 Feb 2024, 12:19
Official
Hello Allerise
We value your feedback and apologize for the issues you faced. Your input is crucial for improvement. Rest assured, we'll investigate your complaint and take action promptly to enhance your future experience. Thank you for reaching out. Warm regards, LiquidCapital Team
We value your feedback and apologize for the issues you faced. Your input is crucial for improvement. Rest assured, we'll investigate your complaint and take action promptly to enhance your future experience. Thank you for reaching out. Warm regards, LiquidCapital Team
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Allerise W's updateReviewer Update
20 Feb 2024, 14:00Good day Liquid Capital, I keep getting messages that my complaint has been resolved but not an email or a phone call from you guys as to how this complaint was resolved. Today's message had CAS-***-B2F5G8 as being resolved - this does not inspire me to take a new service plan with you guys.
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Allerise W's update20 Feb 2024, 14:00
Reviewer Update
Good day Liquid Capital, I keep getting messages that my complaint has been resolved but not an email or a phone call from you guys as to how this complaint was resolved. Today's message had CAS-***-B2F5G8 as being resolved - this does not inspire me to take a new service plan with you guys.
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Allerise W's updateReviewer Update
20 Feb 2024, 14:53If by attempted you mean you called once and hung up when I answered that is some weak attempt. Secondly, you also have my email address so you could have mailed me - I am well aware of the sad refund made, that was never the complaint - rather the poor advise given and a shoddy refund made which is basically equivalent to the same amount had I just stopped paying and canceled the plan then.
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Allerise W's update20 Feb 2024, 14:53
Reviewer Update
If by attempted you mean you called once and hung up when I answered that is some weak attempt. Secondly, you also have my email address so you could have mailed me - I am well aware of the sad refund made, that was never the complaint - rather the poor advise given and a shoddy refund made which is basically equivalent to the same amount had I just stopped paying and canceled the plan then.