POOOOOR SERVICE

I took out a service plan through Renault with Liquid Capital in 2022-01-26 which was a 3 year plan, last week I wanted to book my car for service & was advised that the plan is inactive which was surprising because I am being debited every month, I never received any notification of the termination (which is what is suppose to be done if you want to retain customers & is a form of good customer service), I phoned and was told by a lady named Mpho that she will escalate to the validation team to amend since I’m still being debited, few days later I phoned again & Tshepang told me the plan is active the validation team will call me back in 5 days, today is the fifth day & when I called I was told that it takes 7-14 days I must wait I then asked the lady to note that the service is due soon and all of a sudden I received an email from Mpho Mokgatlhe indicating that the policy will not be amended because I missed a service in 2022 which is impossible because Liquid Capital paid for that service plus the email seems to be very dismissive with a rude tone to just brush me off and to imply the query is resolved is truly an insult because it is not resolved. I phone again this time spoke to Tsundzukani Mtsetweni who said I should email the invoice of when I serviced the car so it can be resend, why am I being given the run around because when you debit my account I do not give you the run around. This is poor communication and bad customer service I am trully disgusted at how comfortable your call centre is to close unresolved queries when they can see I was over debited and if you still debiting an account of a policy that means it’s ongoing because why else would I pay, to now tell me that the policy is paid up just because I am enquiring about it seems ********* and is giving me the impression that if I had not called you would definitely continue debiting me, why would the call centre give different turn around times and be uninformed? That means they need training. A call centre ought to assist and customers should be the centre of your business especially if they are loyal. I don’t know why it’s difficult to amend this policy