Policy reactivation

My service plan policy had been terminated without my knowledge. I called in to the customer care at 8am after I dropped off my car at the dealership for a service and logged a call to have the policy reactivated and the consultant said it would take 3-4 before I recieved feedback after she escalated the matter.

My car came with a 2 year service plan from liquid capital, as at 25/01/2022 I had only taken my car in once.

I followed up with the call centre at 12pm as I had not received any feedback following the escalation. I was assisted by a lady called Karabo, who said she would call the relevant department whilst I remained on the line. In less than 10 minutes, she managed to get my policy reactivated again. What a lovely human being.