Policy extension

The company should call the client immediately after the invoice has been issued for the last service in order to check the actual shortfall not other way around.And the pressure I was given it was unnecessary. If you dont extend it we wont be able to negotiate your shortfall. I have been a loyal customer. And the previous consultant was so helpful I didn't experience this at that time. I didn't have to be transferred to services. Everything was done with one call from him. But as things stands I am not happy, I am disappointed