Please sort your business out.... A concerned client!!!

Today I have had the longest day of my life... Havent seen such incompetency and disregard for customer service by liquid capital (MotorHappy) I took a service plan last year 2018 20th November. I have been in communication with the staff at liquid capital throughout the year and today when I needed them the most to service my car they were no where to be found. Otherwise I spoke several people at the company and they gave the run around for the whole day today, even where i took my car the ladies there have been trying to sort out this nightmare apparently I don't have an existing policy with liquid capital but to my surprise money have been debited from my account till to date. Liquid capital please treat your clients with some respect, and I know you would like to be taken serious about your business so I am pleading with you to treat Us with respect so that you can have some clients left in your corner please.