Pathetic service, stay away from Liquid Capital

I’ve had a service plan with Liquid Capital for the past year and this is supposed to expire when my car reaches 75000km. Currently my car is sitting on 64000km of the 75 so I’m still fully covered. All I needed was to get more info on an upgrade when my car comes due but their consultant, a colored lady went on to open a new service plan for me. Who the heck pays 2 service plans for 1 car?I still have 11000km to go and don’t even drive around that much. What are the chances of me covering that in the next month? Lack of common sense. And Because they have my account details they went on to debit me for 2 plans that I clearly don’t need, they don’t even want to take accountability for an action of an employee of theirs and their customer care consultant Neo Ralekwe has zero sense to tell me no money will be refunded to me because the amount of R518 that was taken from my account is lesser than their cancellation fee. Are you stupid? Is this how you’re making your money? Out of a million consumers, Clearly you can do that to a few thousand people and your company is making millions from this modus operandi. Is that how you’re keeping your company in business by opening plans and then penalising consumers when they cancel? I want that second plan cancelled and my money back. I contacted them telephonically and was holding forever on the phone and they never called back. I also have kids to take care of and that amount of money would go a long way for their stationery. Bunch of ********! I WANT MY MONEY BACK LiquidCapital!