Pathetic service

I'm frustrated by so many things as far as your service is concerned... I've been you customer for the past 3 years without a mere e-mail communication only to find out my plan has been terminated without me being aware. Trying to reinstate my cover after the dealership tells me I'm not covered for service Dolly and her team tell me I have to wait four months, which does not make sense because I am not a new customer. You know what would've been great? A reminder, an e-mail of a contract that apparently I was just supposed to remember from 3 years ago. It's even more frustrating that your employees confirmed that customers call frequently to complain about this and it frustrates them that nothing is done. They cannot explain the materiality of applying waiting periods to existing clients, all they can say is 'that's how we do business'. What a horrible experience