Pathetic client service

<p>In September 2015 I took a motor car service plan via telesales with Liquid capital on a 20 month contract.All was well until end of March 2016 when I became aware through their sms that they did not receive the money from my account.When I investigated I found that they attempted to debit my account on the 30th instead of the 31st( last day of the month) as per my instruction to thetelesales agent.I further found out that they do not have an option of last day of the month on their system hence they unilaterally chose the 30th which does not suit me as I'm getting my salary every last day of the month.In fact I tried to resolve the matter with them by paying the outstanding amount manually through the bank and also emailed to them proof of payment.On the 29th April 2016 a debit order went through supposedly for April month which I do not have any problem with but again on the 2nd of May they again debited my account.I contacted them but they failed to explain which month was the debit for.I then went to the bank to reverse it but now they keep sending sms's that my account is in arrears and they will attempt to debit my account on the 15th May.I have a problem in that they not only subjecting me to unnecessary bank charges, high telephone bill but also damage my good credit standing.Iam also now regretting taking this policy and I am gatvol with the whole thing.</p>