not paying a claim

i joined Liquid capital about 9 months ago, i have never put in a claim.I have a service plan and a service booster, My car is currently at the dealership (unserviced until approval) MotorHappy via Liquid Capital is not processing my claim because my policy states that the service interval is 26000km and not 16000km. They have checked my call with the sales agent and confirmed that i told the sales agent i did not know the service interval which then the agent had opted to put 26000km instead. AT NO POINT did the agent advise that this would affect the claim. My query is now escalated to my policy being reviewed because it is incorrect. Why was i paying all these months for no reason