Nonexistent Customer Service. Ridiculous Turnaround Times

I was sold a service plan over the phone by a sales agent. I supp**** all the correct and relevant information and was given a 3 year/90 000 km service plan. I have made my monthly payments without fail for over a year. Now when I take my car in for a service and try to claim I am told the plan was sold incorrectly. Apparently the plan sold to me had a service interval of 15000 km when it should be 30000 km. Fair enough. Currently they are investigating how the plan was sold to me which allegedly can take up to 14 working days. What a ridiculously long turnaround time. Also very convenient that there is a story the minute you try to claim. The joke is that this is an annual service. I haven't exceeded even the 15000km interval. Nonexistent customer service, lengthy turnaround times and a story when it's time to make a claim. Stay away!