JW
John W
1 reviews | Active since Jul 2011
31 Mar 2021, 08:09
No tax invoice provided on request
As expected, I now have no choice but to turn to social media, SARS’ call-centre, and the banking ombudsman to receive any kind of response from Wesbank and their affiliates.
I’ve been asking for this legal document since the 3rd of March. No resolution.
So be it.
Regards.
3rd of March 2021 “Good day
We recently financed the vehicle mentioned on the attached documents.
Your “combined tax invoice and credit note” shows a VAT amount of R44 172.59, whereas the original invoice from the dealership shows a VAT amount of R46 333.09. Your invoice does not show the R2 614.66 VAT on the R20 045.71 service plan, which was also financed as part of this arrangement.
Please send me an amended tax invoice so we can claim the rest of the input tax relating to this transaction – should be a total VAT claim of R46 787.25.
Thank you.
Helpful (0)
Replies (4)0
Replies (4)
LiquidCapital's replyOfficial
31 Mar 2021, 08:19Hello John
Thank you for sharing your concerns with us.
We have asked our team to look into your complaint and assist you.
Thank you
LiquidCapital Team
Thank you for sharing your concerns with us.
We have asked our team to look into your complaint and assist you.
Thank you
LiquidCapital Team
LiquidCapital's reply31 Mar 2021, 08:19
Official
Hello John
Thank you for sharing your concerns with us.
We have asked our team to look into your complaint and assist you.
Thank you
LiquidCapital Team
Thank you for sharing your concerns with us.
We have asked our team to look into your complaint and assist you.
Thank you
LiquidCapital Team
JW
John W's updateReviewer Update
31 Mar 2021, 08:35ONLY when problems are raised on social media. That is the ONLY time companies like yours ever bother to respond. Is this the way you prefer to conduct business? In the public spotlight? If so, please indicate this on your websites and remove your ironically titled "customer service" email addresses, so we don't waste time trying to contact you that way. The rest of us outside your group have real work to do, and no time to waste doing yours.
JW
John W's update31 Mar 2021, 08:35
Reviewer Update
ONLY when problems are raised on social media. That is the ONLY time companies like yours ever bother to respond. Is this the way you prefer to conduct business? In the public spotlight? If so, please indicate this on your websites and remove your ironically titled "customer service" email addresses, so we don't waste time trying to contact you that way. The rest of us outside your group have real work to do, and no time to waste doing yours.
JW
John W's updateReviewer Update
31 Mar 2021, 08:46Why don't you explain what your "customer service" people have been doing with the email below for the last week? Ignoring it, obviously?
Wesbank referred me to Liquid Capital. Liquid Capital just referred me back to Wesbank. You obviously have no idea what you're doing. So please stop pretending that you are in control of this conversation.
From: John
Sent: Wednesday, March 24, 2021 13:27
To: ***
Cc: Wesbank
Subject: FW: *** - [External Email] Good day We recently bought a vehicle from Kia, and financed it through Wesbank. Apparently we now have to ask Liquid Capital for a tax invoice – made out to our company - for the service plan portion, so that we can claim the VAT on that part of the transaction. Please send me a legal tax invoice, as a matter of urgency. Thank you. From: Wesbank
Sent: Wednesday, March 24, 2021 13:17
To:
Subject: RE: *** - [External Email] Good day John We will only be able to assist you with the above VAT Invoice, you will need to contact liquid capital for the VAT invoice for the service plan as it is a dealer product. Their number is *** From: John
Sent: Wednesday, March 24, 2021 12:56 PM
To: Wesbank
Subject: RE: *** - [External Email] Hi Brandon Thanks for this. Unfortunately, this invoice is made out to Wesbank. We need one from Wesbank to us, in order to claim the VAT. If you compare the two invoices that you have sent me, you will see the problem. Wesbank will have claimed the VAT on the service plan, based on the invoice from Kia. Wesbank now needs to invoice that across to us, so that we can claim the VAT on our side. Total VAT invoiced from Wesbank to us should be R46 787.25, including VAT on the service plan and VAT on Wesbank’s processing fee (R454.11 VAT). Regards.
Wesbank referred me to Liquid Capital. Liquid Capital just referred me back to Wesbank. You obviously have no idea what you're doing. So please stop pretending that you are in control of this conversation.
From: John
Sent: Wednesday, March 24, 2021 13:27
To: ***
Cc: Wesbank
Subject: FW: *** - [External Email] Good day We recently bought a vehicle from Kia, and financed it through Wesbank. Apparently we now have to ask Liquid Capital for a tax invoice – made out to our company - for the service plan portion, so that we can claim the VAT on that part of the transaction. Please send me a legal tax invoice, as a matter of urgency. Thank you. From: Wesbank
Sent: Wednesday, March 24, 2021 13:17
To:
Subject: RE: *** - [External Email] Good day John We will only be able to assist you with the above VAT Invoice, you will need to contact liquid capital for the VAT invoice for the service plan as it is a dealer product. Their number is *** From: John
Sent: Wednesday, March 24, 2021 12:56 PM
To: Wesbank
Subject: RE: *** - [External Email] Hi Brandon Thanks for this. Unfortunately, this invoice is made out to Wesbank. We need one from Wesbank to us, in order to claim the VAT. If you compare the two invoices that you have sent me, you will see the problem. Wesbank will have claimed the VAT on the service plan, based on the invoice from Kia. Wesbank now needs to invoice that across to us, so that we can claim the VAT on our side. Total VAT invoiced from Wesbank to us should be R46 787.25, including VAT on the service plan and VAT on Wesbank’s processing fee (R454.11 VAT). Regards.
JW
John W's update31 Mar 2021, 08:46
Reviewer Update
Why don't you explain what your "customer service" people have been doing with the email below for the last week? Ignoring it, obviously?
Wesbank referred me to Liquid Capital. Liquid Capital just referred me back to Wesbank. You obviously have no idea what you're doing. So please stop pretending that you are in control of this conversation.
From: John
Sent: Wednesday, March 24, 2021 13:27
To: ***
Cc: Wesbank
Subject: FW: *** - [External Email] Good day We recently bought a vehicle from Kia, and financed it through Wesbank. Apparently we now have to ask Liquid Capital for a tax invoice – made out to our company - for the service plan portion, so that we can claim the VAT on that part of the transaction. Please send me a legal tax invoice, as a matter of urgency. Thank you. From: Wesbank
Sent: Wednesday, March 24, 2021 13:17
To:
Subject: RE: *** - [External Email] Good day John We will only be able to assist you with the above VAT Invoice, you will need to contact liquid capital for the VAT invoice for the service plan as it is a dealer product. Their number is *** From: John
Sent: Wednesday, March 24, 2021 12:56 PM
To: Wesbank
Subject: RE: *** - [External Email] Hi Brandon Thanks for this. Unfortunately, this invoice is made out to Wesbank. We need one from Wesbank to us, in order to claim the VAT. If you compare the two invoices that you have sent me, you will see the problem. Wesbank will have claimed the VAT on the service plan, based on the invoice from Kia. Wesbank now needs to invoice that across to us, so that we can claim the VAT on our side. Total VAT invoiced from Wesbank to us should be R46 787.25, including VAT on the service plan and VAT on Wesbank’s processing fee (R454.11 VAT). Regards.
Wesbank referred me to Liquid Capital. Liquid Capital just referred me back to Wesbank. You obviously have no idea what you're doing. So please stop pretending that you are in control of this conversation.
From: John
Sent: Wednesday, March 24, 2021 13:27
To: ***
Cc: Wesbank
Subject: FW: *** - [External Email] Good day We recently bought a vehicle from Kia, and financed it through Wesbank. Apparently we now have to ask Liquid Capital for a tax invoice – made out to our company - for the service plan portion, so that we can claim the VAT on that part of the transaction. Please send me a legal tax invoice, as a matter of urgency. Thank you. From: Wesbank
Sent: Wednesday, March 24, 2021 13:17
To:
Subject: RE: *** - [External Email] Good day John We will only be able to assist you with the above VAT Invoice, you will need to contact liquid capital for the VAT invoice for the service plan as it is a dealer product. Their number is *** From: John
Sent: Wednesday, March 24, 2021 12:56 PM
To: Wesbank
Subject: RE: *** - [External Email] Hi Brandon Thanks for this. Unfortunately, this invoice is made out to Wesbank. We need one from Wesbank to us, in order to claim the VAT. If you compare the two invoices that you have sent me, you will see the problem. Wesbank will have claimed the VAT on the service plan, based on the invoice from Kia. Wesbank now needs to invoice that across to us, so that we can claim the VAT on our side. Total VAT invoiced from Wesbank to us should be R46 787.25, including VAT on the service plan and VAT on Wesbank’s processing fee (R454.11 VAT). Regards.
LiquidCapital's replyOfficial
31 Mar 2021, 16:25Hello John
We have tried to call you on your cell phone number but we were not able to reach you.
We have escalated your complaint to the dealership to further assist you with as we are not able to provide you with the requested information.
Thank you
LiquidCapital Team
We have tried to call you on your cell phone number but we were not able to reach you.
We have escalated your complaint to the dealership to further assist you with as we are not able to provide you with the requested information.
Thank you
LiquidCapital Team
LiquidCapital's reply31 Mar 2021, 16:25
Official
Hello John
We have tried to call you on your cell phone number but we were not able to reach you.
We have escalated your complaint to the dealership to further assist you with as we are not able to provide you with the requested information.
Thank you
LiquidCapital Team
We have tried to call you on your cell phone number but we were not able to reach you.
We have escalated your complaint to the dealership to further assist you with as we are not able to provide you with the requested information.
Thank you
LiquidCapital Team