CA
Cicelie A
1 reviews | Active since Mar 2024
11 Mar 2024, 13:03
No feedback
I had to call a few times trying to get hold of customer service to explain what my policy covers and how to extend policies and what other policies I should have, I was transferred from one person to the other, and now one has bothered to contact me since,no email was sent to advise me or refer me to a different department, its pathetic and they keep you on hold and dont return any calls. Wasn't very helpful or pleasant do try and get info
Helpful (0)
Replies (5)0
Replies (5)
LiquidCapital's replyOfficial
11 Mar 2024, 13:41Hello Cicelie Andrews
We value your feedback and apologize for the issues you faced. Your input is crucial for improvement. Rest assured, we'll investigate your complaint and take action promptly to enhance your future experience. Thank you for reaching out. Warm regards, LiquidCapital Team
We value your feedback and apologize for the issues you faced. Your input is crucial for improvement. Rest assured, we'll investigate your complaint and take action promptly to enhance your future experience. Thank you for reaching out. Warm regards, LiquidCapital Team
LiquidCapital's reply11 Mar 2024, 13:41
Official
Hello Cicelie Andrews
We value your feedback and apologize for the issues you faced. Your input is crucial for improvement. Rest assured, we'll investigate your complaint and take action promptly to enhance your future experience. Thank you for reaching out. Warm regards, LiquidCapital Team
We value your feedback and apologize for the issues you faced. Your input is crucial for improvement. Rest assured, we'll investigate your complaint and take action promptly to enhance your future experience. Thank you for reaching out. Warm regards, LiquidCapital Team
CA
Cicelie A's updateReviewer Update
19 Aug 2024, 16:18Still no feedback....
CA
Cicelie A's update19 Aug 2024, 16:18
Reviewer Update
Still no feedback....
LiquidCapital's replyOfficial
19 Aug 2024, 16:22Good day Cecilie,
Please confirm if I can contact you now.
LC team
Please confirm if I can contact you now.
LC team
LiquidCapital's reply19 Aug 2024, 16:22
Official
Good day Cecilie,
Please confirm if I can contact you now.
LC team
Please confirm if I can contact you now.
LC team
CA
Cicelie A's updateReviewer Update
19 Aug 2024, 16:37Wow...just as I posted this, I get a call from liquid capital very rudely stating that they have called me on numerous occasions and I dont answer and do not respond to my emails. I requested her proof that they have tried reaching me and with this said she arrogantly stated that she will gladly do that and refer me to her head of department, she then asked what is my problem, I told her the lack of her knowledge to my problem is already a problem...when I have mails as proof and call logs as proof for what I have been asking all along. Certain staff seem to lack knowledge of how to track and trace customer requests.
Over and done with this service.
Over and done with this service.
CA
Cicelie A's update19 Aug 2024, 16:37
Reviewer Update
Wow...just as I posted this, I get a call from liquid capital very rudely stating that they have called me on numerous occasions and I dont answer and do not respond to my emails. I requested her proof that they have tried reaching me and with this said she arrogantly stated that she will gladly do that and refer me to her head of department, she then asked what is my problem, I told her the lack of her knowledge to my problem is already a problem...when I have mails as proof and call logs as proof for what I have been asking all along. Certain staff seem to lack knowledge of how to track and trace customer requests.
Over and done with this service.
Over and done with this service.
LiquidCapital's replyOfficial
19 Aug 2024, 16:40Good day Ms Andrews,
Please be advised your query has been escalated. and we will provide you with feedback.
Regards,
LC Team
Please be advised your query has been escalated. and we will provide you with feedback.
Regards,
LC Team
LiquidCapital's reply19 Aug 2024, 16:40
Official
Good day Ms Andrews,
Please be advised your query has been escalated. and we will provide you with feedback.
Regards,
LC Team
Please be advised your query has been escalated. and we will provide you with feedback.
Regards,
LC Team