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I have been a happy client with Motorhappy for more than three years until recently. I took my car for a service where I had to pay cash for the service. I contacted Motorhappy to ask to be reimbursed because I had a service plan with them. I was told to fill in some forms and send invoices to them which I did immediately. Two weeks later I was told my request was declined.

I have been sending emails to the lady dealing with my query, Thato Ntheledi, because I needed clarity on how they came up with this decision and the way forward but she has simply decided to ignore my emails. I am very disappointed and have decided to cancel any connection I have with them including the maintenance plan I’ve recently joined.