No communucation

Its shocking how one can have such bad service on the first month of extending my policy outside of my finance house. From the disgusting attitude with staff to holding on the phone for extremely long and no one getting back to you. It's pathetic. I extended my policy and the debit was scheduled to go off on the 1st Oct....and nothing. No communication what so ever. 10 days later I made a call to enquire and Lesego from collections advised that I make the payment and send proof of payment. I did this the very same day. Till today she hasnt come back to me with feedback. I called in today to follow up and I was transferred to the finance department and again I was left to hold. I dont even know if my next debit will be successful. The fact that I need to constantly make follow ups is so tiring when everything is done on my side. No notifications. Nothing. And no one can explain why.