My service plan policy was cancelled, and no one even reach out related to the wrong ref used when making payment.

Sinqobile Mongeka such an arrogant person to the customers -I was approached by this lady in June related to my service plan that was in arrears, I agree to make the payment and send POP -I did as per agreement and apparently, I used incorrect ref, and my payments were not allocated to my plan until it was cancelled in October. When I called her in try to understand the reason for the cancellation, she was so rude and inform that it's not going to be reinstated there's no point of querying that. Now I'm struggling to get the refund for the payment that was not allocated to my account from the 30th of October -all my cases are closed without resolution.CAS-***-H9Y5C0 , CAS-***-N9B2S7