MM
Mrs M
1 reviews | Active since Apr 2023
08 Jul 2024, 09:48
My concern after my ...
My concern after my policy of service plan is paid up Dey don’t write to clients for reminder of the renewal of policy which it is find disturbing for a client , The matter need to be rectify Communication with the client to avoid surprises after dealer serviced a vehicle 🚗
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LiquidCapital's replyOfficial
08 Jul 2024, 10:06Hello Mrs. RA Merahe
We sincerely apologize for the recent lapse in your experience with our services. At Liquid Capital, we hold the customer journey in the highest regard and it deeply concerns us to learn that we fell short of your expectations. Please know that we have taken your feedback seriously and have already begun looking at ways to implement measures in the future to ensure a more proactive approach in terms of policy extensions. Your concerns have been duly noted and forwarded to our sales team for a thorough review. We are committed to enhancing our processes to better serve you and all our valued clients. While we strive to provide comprehensive information upfront in our policy documents, we understand that there may be areas where we can improve in communicating details prior to policy expiration. Rest assured, we are actively exploring avenues to refine this process to better meet your needs and expectations.
Warm Regards.
LIquid Capital Team
We sincerely apologize for the recent lapse in your experience with our services. At Liquid Capital, we hold the customer journey in the highest regard and it deeply concerns us to learn that we fell short of your expectations. Please know that we have taken your feedback seriously and have already begun looking at ways to implement measures in the future to ensure a more proactive approach in terms of policy extensions. Your concerns have been duly noted and forwarded to our sales team for a thorough review. We are committed to enhancing our processes to better serve you and all our valued clients. While we strive to provide comprehensive information upfront in our policy documents, we understand that there may be areas where we can improve in communicating details prior to policy expiration. Rest assured, we are actively exploring avenues to refine this process to better meet your needs and expectations.
Warm Regards.
LIquid Capital Team
LiquidCapital's reply08 Jul 2024, 10:06
Official
Hello Mrs. RA Merahe
We sincerely apologize for the recent lapse in your experience with our services. At Liquid Capital, we hold the customer journey in the highest regard and it deeply concerns us to learn that we fell short of your expectations. Please know that we have taken your feedback seriously and have already begun looking at ways to implement measures in the future to ensure a more proactive approach in terms of policy extensions. Your concerns have been duly noted and forwarded to our sales team for a thorough review. We are committed to enhancing our processes to better serve you and all our valued clients. While we strive to provide comprehensive information upfront in our policy documents, we understand that there may be areas where we can improve in communicating details prior to policy expiration. Rest assured, we are actively exploring avenues to refine this process to better meet your needs and expectations.
Warm Regards.
LIquid Capital Team
We sincerely apologize for the recent lapse in your experience with our services. At Liquid Capital, we hold the customer journey in the highest regard and it deeply concerns us to learn that we fell short of your expectations. Please know that we have taken your feedback seriously and have already begun looking at ways to implement measures in the future to ensure a more proactive approach in terms of policy extensions. Your concerns have been duly noted and forwarded to our sales team for a thorough review. We are committed to enhancing our processes to better serve you and all our valued clients. While we strive to provide comprehensive information upfront in our policy documents, we understand that there may be areas where we can improve in communicating details prior to policy expiration. Rest assured, we are actively exploring avenues to refine this process to better meet your needs and expectations.
Warm Regards.
LIquid Capital Team