Motor Mad Pathetic Service

I am mortified at the service received from motor happy. I took out a service plan and warranty. After signing up, I realized that my next service which was at 120 000km would be within my waiting period. I then contacted them and asked if they could help me. They said that I would have to pay for my own 120 000km service or the option was that they could move my 1st service to 135 000km. They agreed to it. Then when it was my 135 000km service I was told hy the agent that this will only be covered as my 2nd service. That I will not be covered for 150 000km service. This was shocking to me because my next service is coming up and Motor Happy only paid for one service.

Why am I paying for a policy that covers two services or 200 000km when I only received one. I told the agent, she said the policy was sold correctly. I told her that was not the agreement after the fact. I asked her to give me the ombudsman details she tells me, they dont have an ombudman. This is obsurd, as I told her every short term insurance has an ombudman, she probably thinks I'm stupid. I then requested the voice recordings which she refuses to forward to me. When she spoke to me on the phone she speaks over me, does not give me an opportunity to speak. I am absolutely appalled by this behaviour as someone who works in legal insurance this service is pathetic. She thinks I was negotiating wuth her to move my plan, but i told her the person i spoke to told me they can move my plan. She's blady rude, when i email her to ask to speak to her manager she ignores my emails for weeks and then calls me at inconvenient times after I have told her when I am available. There is no follow up, no care for the client or thr business. She should be placed under warning, or at least disciplinary hearing, or judt give her some training because she is costing you people money and clients!

I expect to be contacted by Motor Happy/Liquid Capital ASAP with answers and I want this matter to be resolved. I will not recommend this insurance cover. True ****** who ***** your money as you oay month after month after month.

Agent: Isayvani Naiker