Motor happy

I TOOK A SERVICE PLAN IN 2017.PAID APPROX R7600 NOW. I ASKED FOR A SERVICE AND THEY DECLINED IT AFTER TELLING ME TO BOOK THE DEALER. I HAD TO FETCH MY CAR WITHOUT BEEN SERVICED. WHAT DID I PAY R7600 FOR? THEY STOLE MY HARD EARNED MONEY. NO ONE KMOWS WHAT THEY DOING WHEN YOU CALL THEM. THEY WHERE HAPPY TO TAKE MY MONEY ALL ALONG. BEWARE OF THEM!!!