Most embarrassing experience ever!!!!!

I had the most awful experience with liquid capital trying to claim for our cars service plan.

Started on the 17th october when we booked our car for a service we took our car for the service got there the dealer calls to say that they can not authorize our request cos we missed a payment which was shocking cos its a debit order anyway for some reason it was reversed and we then paid an eft on that same day keeping in mind this was a payment that was missed in June and we had no communication stating this unpaid debit order till we tried to claim and about 3 weeks back when my husband called they said everything is up to date... then Wednesday they called us saying policy now uo to date we can take the car fine we booked it for today 20.09 2019 just for the dealer to call us again to say they have our Vin number wrong at this time I am now mad cos this is not our mistake but there's and another huge embarrassment on me and my husband.

I am really disgusted with this services and keeping in mind we pay on a monthly basis I have never had such poor service in my life before.

Where I have to phone after people fixing there mistakes. Really poor service. I will never recommend anyone to you EVER!